Shipping policy
Last updated: 25 October 2026
Where we deliver
We currently deliver to the United Kingdom and Ireland.
Order processing
Orders usually ship within 24 to 48 hours of being placed. You will receive an email when your order is placed and another when it ships.
Delivery time
Delivery usually takes 7 to 14 business days after dispatch. These are estimates, not guarantees. Customs checks, carrier delays, weather and busy periods can make some deliveries take longer.
Shipping rates
- Standard shipping: free on every order.
- Priority shipping: £3.99 in the United Kingdom. In Ireland the price is shown in euros at checkout. Priority shipping uses a faster shipping service where available. It does not come with a guaranteed delivery date.
The shipping options and the exact cost for your order are always shown at checkout before you pay.
Tracking
Once your order is dispatched, we email you a tracking number. You can follow your parcel on our Track your order page. Tracking updates can take a couple of days to appear after dispatch.
Several items, several parcels
Our products are sent from international fulfilment partners. If you order more than one item, they may arrive in separate parcels, each with its own tracking number.
Taxes and duties
For orders to the UK and Ireland, we handle the VAT and import taxes that apply to a standard order, so in most cases there is nothing extra to pay when your parcel arrives. In rare cases, customs or the carrier may charge extra fees. These are the responsibility of the recipient.
Incorrect address
Please check your shipping address carefully before you pay. If you notice a mistake, contact us immediately. We can only change an address before the order is dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange re-delivery, and additional shipping costs may apply.
Changes and cancellations
You can ask us to change your address, size or colour, or to cancel your order, within 12 hours of placing it, as long as it has not been dispatched. After that, your order may already be with our supplier. See our Refund policy for what happens next.
Delayed or lost parcels
If your parcel has not arrived 20 business days after dispatch, or tracking shows a problem, contact us with your order number. We will investigate with the carrier and, if the parcel is lost, send a replacement or refund you.
Damaged on arrival
If your parcel or item arrives damaged, tell us as soon as you notice it, ideally within 7 days and no later than 30 days, with your order number and photos. We will solve it with a replacement or a refund.
Christmas and busy periods
Carriers are busier around Black Friday and Christmas. Orders placed close to Christmas may not arrive in time for the holiday.
Any problem? Contact us first
Whatever the issue with your delivery, please contact us and we will solve it. We reply within 1 to 24 hours.